Terms of Service

Terms and Conditions

Welcome to Dream Web Host! These terms and conditions outline the rules and regulations for the use of Dream Web Host's Website, located at dreamwebhost.net. By accessing this website we assume you accept these terms and conditions. Do not continue to use Dream Web Host if you do not agree to take all of the terms and conditions stated on this page. The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: "Client", "You" and "Your" refers to you, the person log on this website and compliant to the Dream Web Host’s terms and conditions. "The Dream Web Host", "Ourselves", "We", "Our" and "Us", refers to our Dream Web Host business. "Party", "Parties", or "Us", refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Dream Web Host’s stated services, in accordance with and subject to, prevailing law of Sri Lanka. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Service Terms and Conditions

*Dream Web Host is a Sri Lankan Registered business.These Following Conditions apply For Our All Services.If you have broken any following conditions we are Terminate Your Service at any time.
1) We Are given 30 Day Full Money Back Guaranty Off All Yearly base Shared Hosting Packages.We Are given 3 Day Full Money Back Guaranty Off All monthly and quarterly base shared Hosting Packages.We not offer any refund to VPS or Dedicated Servers.After the End of Money Back Guaranty Time, We are not refunded Your Money for any Reason you need to continue the End of Your Service Period.
2) We do not allow you any illegal activity and any sexual or Adult Content.
3) We will not take any responsibility for your data if you used Null Scripts, Illegal Scripts, and Cracked Scripts.

How to cancel Service?

1)If you are submitting Cancel Request Then it Process within 24 Hours.If you are in Money Back Guaranty time we are fully refunded your Money.

2) We Highly Recommend Backup of Your needed Data if you will not renew our service.Your Account is will Temporary Suspended due day 9.00AM +05.30GMT Time,if not paid before.If you do not any response after Suspend or not Payment with next five days your Service is will Permanently terminated(5day pass Due day).

3) If Not need renew but You Need Backup your data,Please Request Using Support ticket.Then we send 10$ Invoice for give backup,after paid we Unsuspend Service for 24 hours.After pass that 24 hours we terminated all data,Can't restore data after terminated.

4) If you brocken Service conditions (Spam Mail Send,Used null or illegal script,Trademark violation and Other Local and International rules) We Inform to you immediately,If Not You resolve or Respond with 12 Hours we permanently Terminated Your Service.We Not give any refund or backup that violation reason.

How to Invoice Unpaid Services Proces working?

Dream Web Host is a Sri Lankan Registered business.These Following Conditions apply For Our All Invoice Unpaid Services.
1) We Are send Invoices before 14day of Due Date.If your invoice not paid due day 9.00AM GMT +05.30 Time,We Suspend Your that Service.Also you recived Suspension Mail.After pass 3 day of due date we will send final Reminder Mail. After 2day pass final Payment reminder mail,if Invoice unpaid your service Terminated.After termination we can not recover Data for any reason.

How to work Backup Service?

We have only get Backup of your data if active paid backup service. Paid backup service can not process the following reasons.
* We will not take any responsibility for your data if any item exceeds the minimum Resource limit of 50%.(Especially Ram, Disk Space,I nodes limits, etc.)
* We will not take any responsibility for your data if you used Null Scripts,Illegal Scripts and Cracked Scripts.
* We using 1Gbps DDOS Protected Servers,If more than 1Gbps Attack came to our Servers IP nullrooted.That time all Services are offline.
* We can change any terms and conditions to the Dream Web Host at any time.


** IF any reason Server or Main Disk Fail with Raid disk or main disk all data loss, We Restore latest Backup of we have if you active paid backup service.IF any reason Server or Main Disk Fail with Raid disk or main disk all data loss,all of your data loss If not active paid backup service.Your Resonsibility Get backup Daily Continuously.

**IF any reason Server or Main Disk Fail with Raid disk or main disk all data loss, also Paid backup service not work your package over 75% disk space (because our backup service not work after Over 80% disk space).Your Resonsibility Get backup Daily Continuously.**

** IF any reason pre-plan or Non plan, Nerwork or Server Update time and any Network fail time (We can not inform customer beacouse We not pre-planing that) Please not any change Your WebSite.That time if your update webstes, Updated data is loss.We Inform Pre-planing update via our website client area, announcements Section**

** For any reason we do not Change Hosting Service Account Main Domain after buy our Hosting Services**

** All New Orders only Process using our WhatsApp number of +94776465777**


How to work Our Support Service?

*Our Sales and billing team Working Sri Lanka Time (GMT+05.30) 7.00AM to 6.00PM.there support using Live chat,Call Support (Number:+94776465777)

*Our Technicle team Working Sri Lanka Time (GMT+05.30) 7.00AM to 10.00PM.There Support using Support ticket only.If Support Ticket Not Respond with 1hour or Our Client area Not work you can inform using hotline +94776465777 with 1 time Call during 7.00AM to 10.00PM.After pass 10.00PM Receved Ticket we will Reply Next Day Morning after 7.00AM. After 10.00PM to Next Day Morning 7.00AM time We Only attend Server Related Problems and License Related Problem Only and we not answer call that time.

*Most Importn Reason is We not Fix any website related Problem.It's Your Responsibility.We Can only give hint for fix Your Problem.We Only fix Server Related Problems and License Related (We Provided) Problem Only.

*Other Most Importn Reason is You need Request backup Restoration only using Support Ticket.After Full Restoration Canot undone.That Cpanel All sites Restore request date.

*Server Full Control only We have.Server Changes or any Software Updates We can made any time with or without Notification for Customers.But We Inform Some Major Updates for Customers.But Thats Not Compulsory.

*Our All New Updated We listed https://client.dreamwebhost.net/index.php/announcements Web Page in Our Customer Client Area.Thats regulary Check Your Responsibility.

Comminication Abuse

*Use of abusive language on any of Support Medium is Strictly Prohibited.If found under any circumstances this may lead to suspensions/Termintation of Services without any prior information or may lead to suspension from future/Further support on support Media.
*Calling too Frequently (Like miore than 3times in five minutes) will be considered as phone call abuse.This will also be considered as same dream Web Host.

*Since Payhere is Hacked Service,It is strictly Prohibited to run it in our services.(We Recommend change other Payment Gateway)

Cookies

We employ the use of cookies. By accessing Dream Web Host, you agreed to use cookies in agreement with the Dream Web Host's Privacy Policy. Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.

License

Unless otherwise stated, Dream Web Host and/or its licensors own the intellectual property rights for all material on Dream Web Host. All intellectual property rights are reserved. You may access this from Dream Web Host for your own personal use subjected to restrictions set in these terms and conditions. You must not: Republish material from Dream Web Host Sell, rent or sub-license material from Dream Web Host Reproduce, duplicate or copy material from Dream Web Host Redistribute content from Dream Web Host This Agreement shall begin on the date hereof.. Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. Dream Web Host does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of Dream Web Host,its agents and/or affiliates. Comments reflect the views and opinions of the person who post their views and opinions. To the extent permitted by applicable laws, Dream Web Host shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website. Dream Web Host reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions. You warrant and represent that: You are entitled to post the Comments on our website and have all necessary licenses and consents to do so; The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party; The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material which is an invasion of privacy The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity. You hereby grant Dream Web Host a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.

Hyperlinking to our Content

The following organizations may link to our Website without prior written approval: Government agencies; Search engines; News organizations; Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and System wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site. These organizations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site. We may consider and approve other link requests from the following types of organizations: commonly-known consumer and/or business information sources; dot.com community sites; associations or other groups representing charities; online directory distributors; internet portals; accounting, law and consulting firms; and educational institutions and trade associations. We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of Dream Web Host; and (d) the link is in the context of general resource information. These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site. If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to Dream Web Host. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response. Approved organizations may hyperlink to our Website as follows: By use of our corporate name; or By use of the uniform resource locator being linked to; or By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site. No use of Dream Web Host's logo or other artwork will be allowed for linking absent a trademark license agreement.

iFrames

Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website.

Content Liability

We shall not be hold responsible for any content that appears on your Website. You agree to protect and defend us against all claims that is rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Your Privacy

Please read Privacy Policy

Reservation of Rights

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amen these terms and conditions and it’s linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

Removal of links from our website

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly. We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

Disclaimer

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will: limit or exclude our or your liability for death or personal injury; limit or exclude our or your liability for fraud or fraudulent misrepresentation; limit any of our or your liabilities in any way that is not permitted under applicable law; or exclude any of our or your liabilities that may not be excluded under applicable law. The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty. As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

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